Noirtide · Policies

Refund Policy

At Noirtide, every pair of boots is handcrafted to order and inspected to USA & Europe quality standards before shipping. Because your footwear is made specifically for you, we do not offer refunds — only exchanges are possible.

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How to Initiate an Exchange

If you wish to exchange a product, please contact us in advance via email or our website messenger. Include your order or invoice number and briefly explain the reason for the exchange. This helps us identify and process your request quickly.

Unidentified or unauthorised returns may be sent back to the sender.

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Shipping of Exchanges

Return Shipping Rules
Your exchange must be shipped from the same country where we originally shipped your order.
You are fully responsible for the item during return transit. If the package is lost or damaged, we will not be able to process the exchange.
We strongly recommend using a secure, trackable shipping method and insuring the contents. Keep the receipt and tracking number as proof of dispatch.
The cost of return shipping is covered by the buyer. The exchanged merchandise must reach us within 15 days of receiving your package.

All returns are handled through our USA and Europe offices — you do not need to ship products back to Pakistan.

30-Day ExchangeUSA OfficeEurope Office
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Exchange Conditions

Accepted Exchange Criteria
Items must be unworn, unused, and in original condition with all packaging.
Manufacturing defects or quality issues.
Wrong size or product specifications compared to your order.

Exchanges are not available for change of mind or style preference, as all products are bespoke.

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Order Cancellation

Cancellation Policy
Orders may be cancelled within 24 hours of purchase if production has not yet started.
Once production begins, cancellations are no longer possible.
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Product Images & Variations

We make every effort to display accurate colours and details on our website. However, since our footwear is hand-stained and handcrafted, slight variations in shade, finish, or texture are normal and a mark of authentic craftsmanship.

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Your Account

Creating an account allows you to track orders, save addresses, and access your order history. Registration is optional — purchases can also be made as a guest.

For details on how we manage your personal information, please refer to our Privacy Policy.

"Every pair is made for you. We stand behind every stitch."

If something is not right with your order, our team is here to make it right. Reach out and we will personally handle your case.

Contact Support