Política de envío

MADE-TO-ORDER:
Your shoes or boots will be custom-made exclusively for you, based on your selected specifications and size, within an estimated 6 to 10 days. If you need assistance with your purchase, please make sure to choose the correct size and fit, then contact us via email at support@noirtide.com.

IMPORTANT DISPATCH & DELIVERY INFORMATION:

We deliver our footwear worldwide, and the estimated delivery time begins once you receive an email confirmation that your parcel has been dispatched. Once your shoes are completed, they will be shipped the same day, except on weekends or public holidays. The transit time after dispatch is typically 4 to 7 business days worldwide.

This means that for customized footwear, we offer a competitive timeframe: 6 to 10 days for processing and 4 to 7 days for delivery, depending on your location, except in remote areas.

If you are not at the shipping address when delivery is attempted, please ensure that an authorized person is available to receive the parcel on your behalf.

Due to customer privacy, we do not share any personal information, such as your phone number or email address, with the courier company. All our shipments are fully trackable, as we use trusted courier services such as DHL, UPS, and FedEx. Our team personally monitors all shipments and provides timely updates to customers if any action is required.

TAXES AND DUTIES:

While shopping, please keep in mind that you are responsible for all import duties, customs fees, and local sales taxes imposed by your country. Since we cannot estimate these additional charges, we recommend checking with your local representative for more information. Please note that any taxes, duties, or fees will be billed directly to you by the courier service or your local postal service.